Q&A

Confirm the System Environment

To use JWBL LIVE TV, you need system requirements as below.

PC system environment

OS
  • Windows 7,8.1,10
  • Mac OS X 10.11 ElCapitan
  • macOS 10.12 Sierra
  • (We recommend that you use the latest version of macOS.)
Browser
  • Internet Explorer 11
  • Microsoft Edge 38 or later
  • Safari 9.0 or later
  • Google Chrome 55 or later
  • Mozilla Firefox 50 or later
  • (Excepting IE, we recommend the latest version for each browser.)
Plug-in flash 10.1 or later
Graphics / sound card DirectX compatible
CPU Core i3 or higher
Memory 4GB or more
Communication speed download average 2Mbps or more
JavaScript enabled
  • ※For JWBL LIVE TV, we recommend Internet Explorer9 or later, safari6 or later, Chrome14 or later and we especially recommend the latest version of Chrome. Chrome installation here.

Smartphone / Tablet system environment (LIVE streaming)

OS
  • Android4.4.4 or later
  • iOS6 or later
Browser
  • Standard browser
  • Chrome
  • Safari
  • Dolphin Browser
  • Firefox
Plugin
  • Azure Player
  • HLS Player

About JWBL LIVE TV

JWBL LIVE TV is an internet LIVE TV viewing service.

What games can be watched?

  • ・VICTORIA SERIES
  • ・TIARA CUP
  • ・Queen match
  • ・Charenji match
  • ・JAPAN CUP entry play-off
  • ・JAPAN CUP

I cannot View LIVE TV

Video and audio may be interrupted.

This occurs when the communication line speed temporarily decreases. If it freezes for a long time, please reload the LIVE TV viewing page once again. If you are logged out, please login again.

Home communications lines, whether fiber-optic connections, ADSL, Wi-Fi, or 4G etc. always fluctuate depending on the individual situation and factors unrelated to the customer.
When using iPhones or iPads, specifications will cause the playback quality to automatically improve when the data reception speed stabilizes.

The LIVE TV won't play.

・It’s possible that your communication line is crowded.

Please wait a moment as playback may improve if your data reception stabilizes.

・There is a possibility that your browser screen has not been reloaded.

You can reload the screen with buttons "F5" for Windows and "command + R" for Mac.

・By resetting the Internet Explorer browser settings you may be able to play the videos.

From [Tools]→[Internet options ]→[Advanced] please click [Reset].

・Flash Player may be the cause.

Please delete Flash Player and reinstall.

・Proxy may be the cause.

If you are using proxy, please remove it.

・When "get Adobe Flash Player" is displayed on a PC.

Flash Player may not be installed or may be out of date.Please install it from here.

・When JavaScript is not enabled in the browser settings.

The application cannot work.Please enable JavaScript.

・There's a possibility that temporary internet files and website files (cache) may be the cause.

Please delete according to the procedure for each browser.

Internet Explorer [Tools]→[Internet Options]→[General]→[Delete Browsing History]
Safari [Tools]→[Edit]→[Empty Cache...]→[Empty]
Chrome [Option]→[Settings]→[Clear browsing data...]
Android [Menu]→[Other]→[Settings]→[Clear cache]

For JWBL LIVE TV, we recommend Internet Explorer9 or later, safari6 or later, Chrome14 or later and we especially recommend the latest version of Chrome.Install Chrome here

・When Android devices (smartphones, tablets) are used.

If you cannot watch via your default browser please try using the Dolphin Browser.

Tap the icon shaped like a jigsaw puzzle in the upper right corner of the Dolphin Browser, to go to the control panel.After choosing add-on Flash Master, go to [LIVE TV]→[Flash]→[300mbs].

Slow communication speed

Customers who enjoy watching JWBL LIVE TV on smartphones and tablets with high image quality may generate approx. 1.35 GB of communication traffic volume per game. When viewing using LTE on a smartphone or tablet, or when using tethering, please pay attention to limitations on the amount of communication per day and per month.

Your current communication traffic volume can be checked via applications and web services of each telecommunications company.

  • Click here to check NTT Docomo communication traffic volume
  • Click here to check au communication traffic volume
  • Click here to check SoftBank communication traffic volume

For long time viewing we recommend using a Wi-Fi environment.

Inquiries

E-mail Inquiries

E-mail address jwblinfo@jwbl.or.jp

Please include specific details of your inquiry in your e-mail. It may take several days to reply to your email.Thank you for your understanding.
In case you are taking measures against junk mail, please set your domain to allow "jwbl.or.jp".

  • ※When sending inquiries regarding registration status confirmation or changes etc. please contact us using your registered email address.
  • ※When sending inquiries regarding viewing, please include the information listed below to ensure a smooth response.
  • ・Current status
  • ・Audiovisual equipment(e.g., PC, smartphone, tablet)
  • ・OS(e.g., Windows, Mac, Android, iOS, other)
  • ・Browser(e.g., Internet Explorer, Safari, FireFox)
  • ・Internet Provider(e.g., Biglobe, Nifty)
  • ・Viewing Region(e.g., Fukuoka prefecture)
  • ・Other(e.g., Is there any improvement when viewing in low-speed mode?)

Telephone Inquiries

Telephone number 0120-89-1538
Reception time weekday 10:00~17:00