- User Guide
Confirm the System Environment
- PC system environment
- Smartphone / Tablet system environment (LIVE streaming)
- Smartphone / Tablet system environment (Inning Videos)
Watch LIVE TV / Videos
Update Member Information
- About JWBL LIVE TV
- About Login
- About Purchasing
- Can I cancel the "JWBL LIVE TV Unlimited Viewing Package" (見放題パック) mid-way?
- How much will I have to pay if I cancel the "JWBL LIVE TV Unlimited Viewing Package" (見放題パック) mid-way through the month?
- Is the "JWBL LIVE TV Unlimited Viewing Package" (見放題パック) cancelled automatically when the season ends?
- In case the registration confirmation email hasn't arrived, or more than 24hrs have passed.
- About LIVE TV Viewing
- What is the image quality level?
- Is it only possible to watch from the device (PC or smartphone) that was originally registered?/a>
- I applied but I was not able to watch the LIVE TV / Videos. Can I get a refund?
- Is it possible to record programs automatically?
- What is the difference between FLASH and HLS?
- I cannot View LIVE TV
Confirm the System Environment
To use JWBL LIVE TV, you need system requirements as below.
PC system environment
|Plug-in||flash 10.1 or later|
|Graphics / sound card||DirectX compatible|
|CPU||Core i3 or higher|
|Memory||4GB or more|
|Communication speed||download average 2Mbps or more|
- ※For JWBL LIVE TV, we recommend Internet Explorer9 or later, safari6 or later, Chrome14 or later and we especially recommend the latest version of Chrome. Chrome installation here.
Smartphone / Tablet system environment (LIVE streaming)
- ※If you are using an Android device and having trouble viewing JWBL LIVE TV on your browser,please try using the Dolphin Browser.
After logging in, please go to［LIVE］→［HLS］→"Open online"(オンラインで開く)
Smartphone / Tablet system environment (Inning Videos)
- We changed viewing system for Inning Videos with Smartphone / Tablet system environment.
- Please check your viewing system environments.
By purchasing a paid service plan, you can watch LIVE TV / Videos.
Customers with login ID
Available payment methods
"Credit Card Payment" (クレジットカード決済) can be selected.
- ・Credit Card payment:Visa, Mastercard, JCB, American Express, and Diners Club accepted.
- * Debit card registration withdrawal methods differ from credit card withdrawal methods. For details please check with the issuing company of the debit card.
About the handling of information
- ・･What kind of information needs to be entered?
E-mail address, name, sex, and date of birth are required. Customers paying by credit card must also enter their credit card information.
- ・For what purpose is the information registered with "JWBL LIVE TV" used?
- ・How can I stop email notifications delivered to my registered email address?
After logging in, you can stop notifications via "My Page" (マイページ).
Watch LIVE TV / Videos
To view LIVE TV and Inning Videos you must purchase a paid service plan.
- ※Please see "Purchase"(購入をする) for how to purchase a plan.
- ※For details on plan types and contents that can be viewed, please see"Types of LIVE TV and Videos that can be Viewed in Each Plan."
Watch LIVE TV
- ※If you do not receive a cancellation completion notification, please log in again and check your member information. If you are still able to view videos, then cancellation has not been completed, please complete the above procedure once more.
- ※Once cancellation is completed you will not be able to view any programs.
- ※As fees are charged on the 1st of every month we recommend cancelling at the end of the month.
Problems when cancelling
If you encounter problems cancelling by the above procedure, our office will complete the procedure for you.In such case, to confirm your identity please email the following information to our office.
- ・Your full name (Kanji/Kana)
- ・Your registered email address
- ・Your birthday
- ・The prefecture in which you live
- ・The date you wish to cancel
- ※It may take anywhere from 3 days to 1 week after receiving your email for the cancellation to be complete. As it may not be possible to cancel on your requested date, we appreciate your understanding in advance.
- ※As soon as the service is cancelled it will no longer be possible to view programs even if there is time remaining in the month. We appreciate your understanding on this point as well.
- ※After cancellation, your member information will remain intact, so you can simply log in via My Page and view videos immediately after you complete purchasing procedures.
- ※For how to purchase please go to"Customers with login ID"
Update Member Information
Update E-mail address
Update credit card information
How to hide the score
This function is for those who wish to enjoy the game without knowing the progress of the game or the final results. When the score display is set to "OFF" the score will not be displayed on "TODAY's LIVE" page or the "Game VOD" page displayed on the Top Page.
- ※It is still possible to click on the inning you wish to see, even if the score is set to "OFF" and is not displayed.
- ※Score display: ON / OFF cannot be switched on days without any games.
About JWBL LIVE TV
JWBL LIVE TV is an internet LIVE TV viewing service.
What games can be watched?
- ・VICTORIA SERIES
- ・TIARA CUP
- ・Queen match
- ・JAPAN CUP entry play-off
- ・JAPAN CUP
The above is subject to change. For details please check the "Registration" (利用登録) page contents for the viewing limitations of the"2 Plans(2種のプラン)".
I cannot login
I forgot my password
I want to check my purchasing status
Can I cancel the "JWBL LIVE TV Unlimited Viewing Package" (見放題パック) mid-way?
After logging in, you can cancel this service from "My Page" (マイページ) at any time. However, you can no longer receive service at the time of cancellation.
How much will I have to pay if I cancel the "JWBL LIVE TV Unlimited Viewing Package" (見放題パック) mid-way through the month?
Regardless of what time during the month services are cancelled, the monthly fee will be charged.
Is the "JWBL LIVE TV Unlimited Viewing Package" (見放題パック) cancelled automatically when the season ends?
We do not cancel automatically. we plan to broadcast live viewing of team events as well as featured videos from the season.
In case the registration confirmation email hasn't arrived, or more than 24hrs have passed.
It may have been sent to "Junk mail".Please set your filter to allow "@jwbl.or.jp" and check the junk mail folder once again.
From the log-in page on the lower right hand side of the login form, click "Forgot Password" (パスワードを忘れた方は) to reset your password, after that you can purchase services via "My Page" (マイページ). When using a PC, after login you can click "My Page" (マイページ) on the upper part of the Top Page, when using a smartphone, select "My Page" (マイページ) from the "MENU".
About LIVE TV Viewing
What is the image quality level?
Is it only possible to watch from the device (PC or smartphone) that was originally registered?
It’s possible to view JWBL LIVE TV on a device other than the one originally registered, but it is not possible to view it on two or more devices simultaneously. For example, if after watching on a PC, you wish to watch on a smartphone, please log out on the PC before logging in on the smartphone. (You can log out from the "Logout" (ログアウト) button at the top right of "My Page" (マイページ).)
I applied but I was not able to watch the LIVE TV / Videos. Can I get a refund?
Refunds cannot be given for any purchase plans except in cases of "1day Ticket" where a designated game is canceled. Please try to solve the problem via "I cannot View LIVE TV", or contact our office.
Is it possible to record programs automatically?
LIVE TV cannot be recorded. However, videos of each game inning are continually uploaded and can be viewed at any time.
What is the difference between FLASH and HLS?
Only Android devices (smartphones, tablets) can select FLASH or HLS viewing. iPhones and iPads must be played in HLS.
I cannot View LIVE TV
Video and audio may be interrupted.
This occurs when the communication line speed temporarily decreases. If it freezes for a long time, please reload the LIVE TV viewing page once again. If you are logged out, please login again.
Home communications lines, whether fiber-optic connections, ADSL, Wi-Fi, or 4G etc. always fluctuate depending on the individual situation and factors unrelated to the customer.
When using iPhones or iPads, specifications will cause the playback quality to automatically improve when the data reception speed stabilizes.
The LIVE TV won't play.
・It’s possible that your communication line is crowded.
Please wait a moment as playback may improve if your data reception stabilizes.
・There is a possibility that your browser screen has not been reloaded.
You can reload the screen with buttons "F5" for Windows and "command + R" for Mac.
・By resetting the Internet Explorer browser settings you may be able to play the videos.
From [Tools]→[Internet options ]→[Advanced] please click [Reset].
・Flash Player may be the cause.
Please delete Flash Player and reinstall.
・Proxy may be the cause.
If you are using proxy, please remove it.
・When "get Adobe Flash Player" is displayed on a PC.
Flash Player may not be installed or may be out of date.Please install it from here.
・There's a possibility that temporary internet files and website files (cache) may be the cause.
Please delete according to the procedure for each browser.
|Internet Explorer||[Tools]→[Internet Options]→[General]→[Delete Browsing History]|
|Chrome||[Option]→[Settings]→[Clear browsing data...]|
For JWBL LIVE TV, we recommend Internet Explorer9 or later, safari6 or later, Chrome14 or later and we especially recommend the latest version of Chrome.Install Chrome here
・When Android devices (smartphones, tablets) are used.
If you cannot watch via your default browser please try using the Dolphin Browser.
Tap the icon shaped like a jigsaw puzzle in the upper right corner of the Dolphin Browser, to go to the control panel.After choosing add-on Flash Master, go to [LIVE TV]→[Flash]→[300mbs].
Slow communication speed
Customers who enjoy watching JWBL LIVE TV on smartphones and tablets with high image quality may generate approx. 1.35 GB of communication traffic volume per game. When viewing using LTE on a smartphone or tablet, or when using tethering, please pay attention to limitations on the amount of communication per day and per month.
Your current communication traffic volume can be checked via applications and web services of each telecommunications company.
- ・Click here to check NTT Docomo communication traffic volume
- ・Click here to check au communication traffic volume
- ・Click here to check SoftBank communication traffic volume
For long time viewing we recommend using a Wi-Fi environment.
Please include specific details of your inquiry in your e-mail.
It may take several days to reply to your email.Thank you for your understanding.
In case you are taking measures against junk mail, please set your domain to allow "jwbl.or.jp".
- ※When sending inquiries regarding registration status confirmation or changes etc. please contact us using your registered email address.
- ※When sending inquiries regarding viewing, please include the information listed below to ensure a smooth response.
- ・Current status
- ・Audiovisual equipment（e.g., PC, smartphone, tablet）
- ・OS（e.g., Windows, Mac, Android, iOS, other）
- ・Browser（e.g., Internet Explorer, Safari, FireFox）
- ・Internet Provider（e.g., Biglobe, Nifty）
- ・Viewing Region（e.g., Fukuoka prefecture）
- ・Other（e.g., Is there any improvement when viewing in low-speed mode?）
|Reception time||weekday 10:00～17:00|